YemPac World Xpress

Privacy Policy

At YemPac World Express (“YemPac”, “we”, “us”, or “our”), we provide worldwide shipping, logistics, courier, freight forwarding, and last-mile delivery services. Your privacy is critical to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit yempacworldexpress.com, use our mobile application, or use our shipping and logistics services.

Summary: We only collect data needed to ship your packages, track them, support you, and improve our services. We never sell your personal data. You control your information and can request access or deletion anytime at privacy@yempacworldexpress.com.

1. Information We Collect

A. Personal Information You Provide

  • Account & Contact Data: Name, email, phone number, password, company name.
  • Shipping Data: Sender and recipient names, addresses, phone numbers, email addresses, package contents description, declared value, special handling instructions.
  • Billing Data: Billing address, payment method details (processed securely via Stripe / PayPal – we do not store full card numbers), transaction history, tax ID/VAT where required.
  • Identity Verification: Government ID, proof of address, customs documentation, KYC information where required by law for cross-border shipments.
  • Communications: Support tickets, chat logs, call recordings (with notice), feedback and survey responses.

B. Information Collected Automatically

  • Device & Usage: IP address, browser type, operating system, device identifiers, pages viewed, time spent, referral URLs.
  • Tracking Data: AWB/tracking number interactions, shipment status checks, location data if you enable it for pickup/delivery.
  • Cookies & Similar Technologies: See Section 6.

C. Information From Third Parties

  • Customs brokers, airline/ocean/road partners, payment processors, fraud prevention services, and public sources for address validation.

2. How We Use Your Information

We use your information to:

  • Create and manage your account and provide shipping, logistics, and courier services
  • Process bookings, generate labels, calculate rates, and handle customs clearance
  • Track shipments, send notifications (SMS, email, WhatsApp), and provide proof of delivery
  • Process payments, prevent fraud, and comply with export control and sanctions laws
  • Provide customer support and resolve disputes
  • Improve our website, app, and logistics network through analytics
  • Send service updates, and with your consent, marketing offers (you can opt-out anytime)
  • Comply with legal obligations and enforce our Terms of Service

3. Legal Basis for Processing (EEA/UK Users)

If you are in the EEA, UK, or Switzerland, we process personal data under: Contract (to fulfill shipping services), Legitimate Interest (to secure and improve services), Legal Obligation (customs, tax), and Consent (for marketing and non-essential cookies).

4. How We Share Your Information

We do not sell your personal data. We share only as necessary:

  • Logistics Partners: Carriers, airlines, last-mile couriers, warehouses, and customs authorities to move and clear your shipment.
  • Service Providers: Payment gateways, IT hosting (AWS/Google Cloud), customer support tools, analytics (Google Analytics 4), and SMS/email providers under strict DPAs.
  • Legal & Compliance: When required by law, court order, or to protect rights, safety, and prevent fraud.
  • Business Transfers: In case of merger, acquisition, or asset sale, with notice to you.
International Transfers: As a worldwide service, your data may be transferred to and processed in the US, EU, UK, UAE, and other destination countries. We use Standard Contractual Clauses and adequate safeguards for such transfers.

5. Data Retention

We retain shipping records for 7 years for tax, customs, and legal compliance; account data while your account is active; tracking logs for 24 months; marketing data until you unsubscribe. After retention periods, data is deleted or anonymized.

6. Cookies and Tracking Technologies

We use:

  • Essential Cookies: Login, cart, security.
  • Analytics Cookies: To understand site usage (you can disable).
  • Functional Cookies: Remember preferences, language.
  • Marketing Cookies: Only with consent, for relevant offers.

You can manage cookies via your browser settings or our cookie banner. Disabling essential cookies may affect service functionality.

7. Data Security

We implement TLS encryption, AES-256 at rest, access controls, 2FA for staff, regular audits, and PCI-DSS compliant payment handling. No system is 100% secure, but we promptly notify you of any material breach as required by law.

8. Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time
  • Opt-out of marketing and sale/sharing (we do not sell, but you can opt-out of targeted ads)
  • Lodge a complaint with your supervisory authority

To exercise rights, email privacy@yempacworldexpress.com or use your account dashboard. We respond within 30 days (45 days for CCPA requests).

9. California Privacy Rights (CCPA/CPRA)

California residents have the right to know, delete, correct, and opt-out of sale/sharing. YemPac does not sell personal information. We disclose categories collected in Section 1. To submit a request, email us with subject “CCPA Request”. We do not discriminate against you for exercising rights.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child provided data, contact us for deletion.

11. Third-Party Links

Our site may contain links to third-party sites (e.g., customs portals). Their privacy practices are their own. Please review their policies.

12. Changes to This Policy

We may update this policy to reflect legal or operational changes. We will post the new date and, for material changes, notify you via email or prominent notice. Continued use after changes constitutes acceptance.